FAQ
Shipping & Delivery
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Where do you ship?
- Right now we ship to the US and Canada only, but are working on expanding internationally!
- Right now we ship to the US and Canada only, but are working on expanding internationally!
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How long will my order take?
- Item ship time varies by product; most items hit the mail within 3-5 business days or sooner.
- Item ship time varies by product; most items hit the mail within 3-5 business days or sooner.
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Will I receive tracking info?
- Yes! You will automatically receive tracking information via email once your items ship. If your order requires multiple shipments, tracking emails will be sent for each package.
- Yes! You will automatically receive tracking information via email once your items ship. If your order requires multiple shipments, tracking emails will be sent for each package.
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Will all of my items ship together?
- Sometimes different items will be shipped separately, depending on product type and volume purchased.
- Sometimes different items will be shipped separately, depending on product type and volume purchased.
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My package shows it was delivered but I don’t have it—what do I do?
- Please contact us within 3 calendar days of your order being marked as delivered.
- Please contact us within 3 calendar days of your order being marked as delivered.
Returns & Exchanges
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Do you accept returns or exchanges?
- We do not accept returns or exchanges, but if you are unhappy with your order, please contact us with your concerns and we’ll do our best to make it right!
- We do not accept returns or exchanges, but if you are unhappy with your order, please contact us with your concerns and we’ll do our best to make it right!
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What if my item arrives damaged/defective/not what I ordered?
- In the event of damage or a fulfillment error, we will promptly replace your item(s). Please contact us within 7 calendar days of delivery to start this process.
- In the event of damage or a fulfillment error, we will promptly replace your item(s). Please contact us within 7 calendar days of delivery to start this process.
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Can I cancel my order?
- We usually start working on order fulfillment the same day orders are placed; if you need to cancel your order, please contact us within 1 hour of placing the order and we will do our best to accommodate!
- We usually start working on order fulfillment the same day orders are placed; if you need to cancel your order, please contact us within 1 hour of placing the order and we will do our best to accommodate!
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What if I entered the wrong address?
- Please contact us as soon as possible and we will do our best to update the address prior to shipping!